Refund Policy

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Overview

At Manifest Software LLC, we strive to provide high-quality software solutions and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. By purchasing our products or services, you agree to the terms of this policy.

Software Products and Licenses

30-Day Money-Back Guarantee

For our standard software products and licenses, we offer a 30-day money-back guarantee. You may request a full refund within 30 days of your purchase date if:

• The software does not perform as described in our documentation
• You experience technical issues that our support team cannot resolve
• The software is incompatible with your system despite meeting stated requirements

Conditions for Software Refunds

To be eligible for a refund on software products:

• The refund request must be made within 30 days of the original purchase date
• You must provide a valid reason for the refund request
• You must have made reasonable attempts to resolve issues with our support team
• The software license must not have been resold or transferred to another party
• You must cease using the software and delete all copies upon receiving the refund

Custom Development Services

Milestone-Based Refund Policy

For custom software development projects:

• Initial Deposit: A 30% initial deposit is non-refundable as it covers project planning, resource allocation, and initial development work
• Milestone Payments: Payments made for completed and approved milestones are non-refundable
• Incomplete Milestones: If a project is cancelled before a milestone is completed, you will only be charged for work completed up to that point
• Scope Changes: Changes to project scope may affect refund eligibility and will be evaluated on a case-by-case basis

Quality Guarantee

We guarantee that all custom development work will:

• Meet the specifications outlined in the project agreement
• Be delivered according to agreed-upon timelines (subject to reasonable delays)
• Function as intended in the agreed-upon environment

If we fail to meet these guarantees, we will work with you to resolve the issues or provide a partial refund for undelivered work.

Subscription Services

Monthly Subscriptions

• You may cancel your monthly subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial months of service
• You will continue to have access to the service until the end of the paid period

Annual Subscriptions

• Annual subscriptions may be cancelled within the first 30 days for a full refund
• After 30 days, annual subscriptions are non-refundable
• Pro-rated refunds may be considered in exceptional circumstances at our sole discretion

Non-Refundable Items and Services

The following items and services are non-refundable:

• Downloadable software products after the 30-day period
• Completed and approved custom development work
• Consulting and advisory services after delivery
• Training and educational services after completion
• Third-party services or licenses purchased on your behalf
• Domain registration and hosting services
• Setup and configuration fees
• Subscription fees for periods already used

Refund Process

How to Request a Refund

To request a refund:

1. Contact our support team at support@manifestsoftware.com
2. Include your order number, purchase date, and reason for the refund request
3. Provide any relevant documentation or evidence to support your request
4. Allow our support team to attempt to resolve any issues before processing the refund

Refund Processing Time

• Refund requests are reviewed within 3-5 business days
• Approved refunds are processed within 7-10 business days
• Refunds are issued to the original payment method
• Depending on your financial institution, it may take additional time for the refund to appear in your account

Chargebacks and Disputes

If you dispute a charge with your credit card company or payment provider:

• Please contact us first to resolve the issue
• Chargebacks may result in immediate termination of services
• You may be required to pay dispute processing fees
• Your account may be flagged to prevent future purchases
• We reserve the right to pursue legal action for fraudulent chargebacks

Exceptional Circumstances

We understand that exceptional circumstances may arise. In rare cases, we may consider refund requests outside of the normal policy guidelines. These are evaluated on a case-by-case basis and may include situations such as:

• Medical emergencies
• Natural disasters
• Duplicate purchases made in error
• Technical errors in billing

Please contact our support team to discuss your situation.

Modifications to Services

We reserve the right to:

• Modify or discontinue services with reasonable notice
• Change pricing for future subscriptions or renewals
• Update features and functionality

If we make significant changes that materially affect your service, we will provide notice and may offer refunds for remaining subscription periods.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Information

If you have questions about our Refund Policy or need to request a refund, please contact us:

Manifest Software LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@manifestsoftware.com
Phone: +1 (307) 213-4567

Support Hours: Monday - Friday, 9am - 6pm EST

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